Primary Issues to Resolve

• Improve Communications – Typical channels are saturated or met with suspicion; emails get lost, and phone calls go unanswered.

  SOLUTION - Incorporating text messages into everyday workflow allowed for an additional communication channel. SMS and MMS are already widely adopted and ubiquitous - to the point that response rates are higher, faster, and easier.

• Comply to Regulations – Text messages are now heavily regulated by the CTIA and TCR.

  SOLUTION - Vision CTS is a registered Campaign Service Provider (CSP) with The Campaign Registry (TCR). This ensures we follow the CTIA messaging principles and best practices to protect consumers from spam messages.

• Robust Solution – Text messaging from a mobile phone is not new. However, that option just wasn’t good enough.

  SOLUTION - Rather than confuse our customers with numerous contact numbers, we needed a way to use our existing DID numbers so there would be seamless adoption. 10DLC provided this benefit. In addition, we developed a platform for desktop text messages and a mobile client for cell phone texting. The desktop platform provides these additional benefits:
  
  •  Text Scheduling – Appointment reminders, reoccurring notifications
  •  Blast Notifications – Alerts, outages, mass notifications
  •  Drip Campaigns – Sequencing of messages good for onboarding or product training
  •  Keywords – canned Responses for common replies to inquiries: hours, FAQ
  •  API Integrations – CRM, webhooks, etc.

Results

Improved operations, sales, support and customer satisfaction. Not a day goes by where another use case is not discovered for implementing this service. Think about it, what could be enhanced with improved communication?