Primary Issues to Resolve

• Google Listing Hacked

  SOLUTION - Unfortunately, there is no solution to be provided in this scenario. It's just nice to know that a business has a vendor they can reach out to during scary and difficult times. Our customer called us explaining that their Google Business Profile had been hacked. Bad actors had gained access to their account and changed the password. In addition, the bad actors also change their listed telephone number. This allowed for a successful credit card scam. As a 24/7 towing company, stranded motorists would call for service, but that service never arrived even though payment had already been made.

• Harassing Calls

  SOLUTION - Vision CTS had reports from several of our business customers in a particular zip code that they were receiving numerous harassing phone calls. Oddly enough, all reports indicated the same inbound telephone number. Upon research, it was determined to be from an AI power dialing service. That phone number was blocked on our platform and harassing calls ceased.

• False Caller ID

  SOLUTION - Over the years, Vision CTS has received a handful of callers complaining that our office has been spam calling them. Turns out, our number was used in a spoofing campaign (not targeted, just coincidence). The callers are always receptive and appreciative of our research efforts and explanations; even though nothing can be done.

Results

Results are not always rainbows and butterflies. Sometimes, it's just good to have a helping hand and someone to care. We guarantee, contacting the 800lb industry gorillas would be a grossly different experience. Who do you contact?